Support

How can we help?

Search for an answer, browse the FAQ, or reach out directly.

Getting started

Quick answers for first-time users.

Any public HTML page. Enter a URL like https://example.com/products/. Private dashboards, login-walled pages, and pages that require JavaScript to render content cannot be scanned.
No. The free scan works without login. Sign in with Google only when you want to upgrade to the Pro plan.
It finds four issues: missing alt text (no alt attribute), empty alt text (alt=""), vague descriptions like "product image", and alt text over 150 characters that screen readers may truncate.

Scan issues

What to do when a scan doesn't work as expected.

This usually means the page loads images through JavaScript (e.g. React, Vue, or Shopify storefronts). Try a simpler static page first — like https://www.wikipedia.org/ — to confirm the tool is working, then test your target page.
Some sites block automated requests. Try a different public page, or check that the URL is correct and the page loads in a regular browser.
Suggestions are based on the image filename and page title. They are a starting point — you should review and edit them for accuracy. For product images, use the Product Image Alt Text Generator for better results.

Billing & subscription

Questions about Pro plans and payments.

Sign in with Google on the Dashboard, then choose Starter ($7/mo) or Pro ($19/mo). Payments are processed through PayPal.
Yes. Cancel from your PayPal account or contact support. You keep Pro access until the end of your current billing period.
CSV export with all image rows, tracking of past scans, and a monthly quota of scans. See the Pricing page for the full comparison.

CSV export

Common questions about exporting scan results.

Scan a page, then click "Download CSV" below the results. Free users see a preview with upgrade option. Pro users get the full export.
Four columns: image URL, current alt text, issue label, and suggested alt text. You can open it in Excel, Google Sheets, or any text editor.

Other ways to reach us

Email

Response within one business day

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Dashboard

Manage plan, quota, and history

Open dashboard

Try it

Run a free scan and see the results

Run scan